Frequently Asked Questions (FAQ)
How can I contact Marinos?
You can email us at contactmarinos1@gmail.com — our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order.
All requests after this time will unfortunately be denied.
Once received, your order can still be returned for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse.
Please allow extra time for processing during holidays or sale seasons.
Orders are processed Monday to Friday and will be shipped within 1–3 business days after the order date.
Please note: we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2–4 weeks to arrive, depending on your location.
What if I don’t receive my order?
If you haven’t received your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
All prices displayed on our site are tax-free in USD, meaning you may be required to pay duties or taxes once you receive your order.
Import duties, taxes, and customs fees are determined by your local customs office and are your responsibility.
We are not responsible for delays caused by customs in your country.
For more details, please contact your local customs office.
How do I return an item?
Please contact us at contactmarinos1@gmail.com for assistance with returns.
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us immediately if you have received an incorrect, missing, or damaged item.
Include your order number, photos of the item(s), and all relevant details when you reach out.
We’ll do our best to resolve your issue as quickly as possible.
When will I receive my refund?
All refunds will be issued to your original payment method.
If you paid by credit or debit card, refunds are typically processed within 7–10 business days after receiving your returned item or cancellation request.
If you haven’t received your refund yet, please contact your bank or credit card company, as processing times may vary.
🔥 Marinos – feel better. live stronger.